Warranty Policy

Products purchased from Xiaomi Store Kenya are covered by the applicable manufacturer or official distributor warranty provided for the specific product.

Warranty Period

The warranty period varies by product and is indicated on the product information, purchase receipt, or other warranty documentation supplied with the product.

Where a specific warranty period is not stated, please contact Xiaomi Store Kenya to confirm the applicable warranty before purchase.

What the Warranty Covers

Warranty coverage generally applies to:

• Manufacturing defects
• Hardware or functional faults arising under normal use
• Other faults covered under the applicable manufacturer or distributor warranty

Warranty eligibility and coverage are assessed according to the warranty terms applicable to the specific product.

What Is Not Covered Under Warranty

Warranty does not normally cover:

• Liquid or water damage
• Damage caused by electrical surges or unstable power supply
• Corrosion or rust caused by misuse or external conditions
• Physical or accidental damage
• Damage caused by misuse, drops, or improper handling
• Normal wear and tear
• Unauthorized repairs, modifications, or tampering
• Damage caused by accidents, lightning, or natural disasters
• Burns or damage caused by power failures or voltage surges
• Products whose IMEI, serial number, MAC address, or other identifying information has been removed, defaced, or altered

Warranty coverage for accessories such as chargers, cables, batteries, earphones, and other accessories depends on the warranty applicable to the specific product.

Proof of Purchase

Please keep your purchase receipt or other proof of purchase for the warranty period.

Where applicable, the original product box, serial number, IMEI, or other product identification may also be required when submitting a warranty claim.

Warranty Claims and Repairs

If a product develops a fault during its applicable warranty period, contact Xiaomi Store Kenya for assessment.

Each warranty claim is assessed individually based on:

• The reported fault
• Product condition
• Proof of purchase
• Applicable warranty period
• Manufacturer or distributor warranty terms

Where a fault is covered under warranty, the appropriate warranty remedy will be provided according to the applicable warranty terms.

Where damage or a fault is not covered by warranty, paid repair services may be available depending on the product and availability of spare parts.

Returns and Refunds

• Returns, exchanges, and refunds are handled separately under our Shipping and Returns Policy.
• Defective, damaged, or incorrect products should be reported within 24 hours of delivery.
• Non-defective products or change-of-mind returns may be requested within 30 days of delivery, subject to the applicable return conditions.

Contact for Warranty and Support

• Nairobi Store: Mithoo Business Centre, 1st Floor, Shop F-78, Moi Avenue, Nairobi — 0705 411 054
• Mombasa Store: Burhani Towers, Mezzanine Floor, Shop M-13, Abdel Nassir Road, Mombasa — 0720 312 312
• Customer Support / WhatsApp: 0710 827 341
• Email: info@xiaomistores.co.ke

Warranty support is available for products purchased from Xiaomi Store Kenya and is subject to the warranty terms applicable to the specific product.