Shipping and Returns Policy Xiaomi Store Kenya

At Xiaomi Store Kenya, we believe shopping should be simple, reliable, and worry-free. This page explains our shipping policy, delivery timelines, and returns and refunds process so you know what to expect on every order. As an authorized reseller, we ship 100% Genuine Products with Warranty and offer Pay on Delivery countrywide.

Our Authorized Xiaomi Stores in Kenya

We operate two authorized Xiaomi stores in Kenya, staffed to help with sales, warranty claims, and after-sales support.

• Nairobi Store: Mithoo Business Center, First Floor, Shop F-78, Moi Avenue. Contact: +254 710 827 341 — View on Google Maps
• Mombasa Store: Burhani Towers, Mezzanine Floor, Shop M-13, Abdel Nassir Road. Contact: +254 720 312 312

Prefer to order without visiting a branch? Chat to order on WhatsApp: +254 710 827 341.

Shipping Policy

Where We Deliver

Xiaomi Store Kenya delivers countrywide. We use our own riders for selected Nairobi areas and trusted courier partners for upcountry destinations.

Pay on Delivery is available on eligible orders countrywide.

Delivery Timelines

• Selected Nairobi areas: 45 minutes to 1 hour via our own riders.
• Upcountry and areas outside Nairobi: 0–1 working days via courier partners. Delivery operates Monday to Sunday.

Shipping Cost

Delivery is charged at a flat rate of KES 300 per order across Kenya. The delivery charge is shown at checkout.

Order Tracking

A tracking number is shared once your order is dispatched, where courier tracking is available.

Delivery Issues

If you experience any delays or issues with your delivery, contact us at +254 710 827 341.

Returns and Refunds

Return Window and Condition

We accept returns for defective and non-defective products within 30 days of delivery. Products must be in new condition. Exchanges are accepted.

Return Methods and Costs

Returns can be made in store, at a drop-off location, or by post. A return label is included in the package, and return shipping is free. We charge no restocking fee. Contact our support team below for help arranging your return or exchange.

Refunds

Refunds are processed within 7 days after inspection of the returned item and issued through the applicable refund method.

Need Help With an Order?

Call our delivery support line on +254 710 827 341, WhatsApp us on +254 710 827 341, or reach the Nairobi store on +254 710 827 341 and the Mombasa store on +254 720 312 312.