Frequently Asked Questions

Is Xiaomi Stores Kenya an official Xiaomi retailer?

• Yes. Xiaomi Stores Kenya is an authorized Xiaomi retailer. All our products are 100% genuine, sourced directly from official Xiaomi distributors, and come with valid warranty coverage.

Where are you located?

• Nairobi Store: Mithoo Business Centre, 1st Floor, Shop F-78, Moi Avenue, Nairobi — opposite Bazaar House, next to Son-Ford Chips. Contact: 0705 411 054.
• Mombasa Store: Burhani Towers, Mezzanine Floor, Shop M-13, Abdel Nassir Road, Mombasa. Contact: 0720 312 312.

You can also shop online at www.xiaomistores.co.ke for delivery anywhere in Kenya.

Do you deliver outside Nairobi?

• Yes. We offer countrywide delivery through trusted courier partners.
• Selected Nairobi areas: approximately 45 minutes to 1 hour.
• Upcountry and areas outside Nairobi: approximately 2–3 business days.

What payment methods do you accept?

We accept multiple payment options:

• Mobile Money (M-Pesa)
• Credit/Debit Cards
• Pay on Delivery on eligible orders
• WhatsApp Orders — message us on 0710 827 341 to order directly.

Can I pay on delivery?

• Yes. Pay on Delivery is available on eligible orders countrywide. Availability may depend on the order and delivery location.

How long does delivery take?

• Selected Nairobi areas: approximately 45 minutes to 1 hour.
• Upcountry and areas outside Nairobi: approximately 2–3 business days.

Where courier tracking is available, tracking details will be shared after your order is dispatched.

Do your products come with a warranty?

• Yes. Xiaomi products purchased from us come with warranty coverage as applicable to the specific product. Warranty terms and duration may vary by product and should be confirmed from the product warranty information or our Warranty Policy.
• Warranty does not cover physical or water damage unless specifically stated otherwise.

How do I return or exchange a product?

• Non-defective items or change-of-mind returns may be requested within 30 days of delivery.
• Defective, damaged, or incorrect items must be reported within 24 hours of delivery.
• Returned products must meet the applicable return conditions.
• Contact our support team at info@xiaomistores.co.ke or call 0710 827 341 for assistance.
• Approved refunds are processed within 7 business days after the returned item has been received and inspected.

Are the prices on your website final?

• Our prices are regularly updated to reflect market changes and official Xiaomi pricing. However, we always strive to maintain competitive prices across all categories.

Do you offer repair services?

• Yes, we provide authorized Xiaomi repair services for phones and accessories. Our technicians use original Xiaomi parts to ensure the best quality repairs.
• Visit our store or contact us for a quote and repair turnaround time.

Can I get help choosing the right Xiaomi product?

• Absolutely. Our team can help you choose a Xiaomi or Redmi product based on your needs and budget.
• Chat with us via WhatsApp on 0710 827 341 for assistance.

How can I contact customer support?

• Nairobi Store: Mithoo Business Centre, 1st Floor, Shop F-78, Moi Avenue — 0705 411 054
• Mombasa Store: Burhani Towers, Mezzanine Floor, Shop M-13, Abdel Nassir Road — 0720 312 312
• Customer Support / WhatsApp: 0710 827 341
• Email: info@xiaomistores.co.ke
• Support Hours: Monday–Saturday, 8:30 AM–6:00 PM