Shipping and Returns Policy Xiaomi Store Kenya

At Xiaomi Store Kenya, we believe shopping should be simple, reliable, and worry-free. This page explains our shipping policy, delivery timelines, and returns and refunds process so you know what to expect on every order. As an authorized reseller, we ship 100% Genuine Products with Warranty and offer Pay on Delivery countrywide.

Our Authorized Xiaomi Stores in Kenya

We operate two authorized Xiaomi stores in Kenya, staffed to help with sales, warranty claims, and after-sales support.

• Nairobi Store: Mithoo Business Center, First Floor, Shop F-78, Moi Avenue. Contact: 0705 411 054 — View on Google Maps
• Mombasa Store: Burhani Towers, Mezzanine Floor, Shop M-13, Abdel Nassir Road. Contact: 0720 312 312

Prefer to order without visiting a branch? Chat to order on WhatsApp: +254 702 319 275.

Shipping Policy

Where We Deliver

Xiaomi Store Kenya delivers countrywide. We use our own riders for selected Nairobi areas and trusted courier partners for upcountry destinations.

Pay on Delivery is available on eligible orders countrywide.

Delivery Timelines

• Selected Nairobi areas: 45 minutes to 1 hour via our own riders.
• Upcountry and areas outside Nairobi: 2–3 business days via courier partners.

Shipping Cost

Shipping is calculated at checkout based on your location and order weight.

Free CBD delivery is available for orders within Nairobi CBD and Mombasa CBD.

Order Tracking

A tracking number is shared once your order is dispatched, where courier tracking is available.

Delivery Issues

If you experience any delays or issues with your delivery, contact us at 0710 827 341.

Returns and Refunds

Return Window

• Non-defective items (change of mind) may be returned within 30 days of delivery.
• Defective, damaged, or incorrect items must be reported within 24 hours of delivery.

Return Shipping Costs

• For defective, damaged, or incorrect items, Xiaomi Store Kenya covers the return shipping costs.

• For returns not related to defects or damage, such as exchanging a phone model for a higher variant, the customer is responsible for return shipping costs.

Non-Returnable Items

• Opened electronics
• Personal care products such as earbuds and earphones
• Free gifts

Refunds

Refunds are processed within 7 business days after inspection of the returned item and issued through the applicable refund method.

Need Help With an Order?

Call our delivery support line on 0710 827 341, WhatsApp us on +254 702 319 275, or reach the Nairobi store on 0705 411 054 and the Mombasa store on 0720 312 312.