Terms and Conditions

Last Updated: October 16, 2025

Welcome to Xiaomi Stores Kenya (“we,” “us,” “our”). These Terms & Conditions govern your use of our website www.xiaomistores.co.ke (“Website”) and your purchase of products and services (including sales, repairs, and corporate orders). By using our Website or placing an order, you agree to these terms.

Definitions

User / Customer / You / Your: any person using the Website or placing an order.
Products / Goods: items sold on the Website (smartphones, accessories, etc.).
Services: repair services, corporate sales, warranties, etc.
Order: your request for one or more Products or Services via the Website.
Delivery Partner: third-party courier or logistics service handling delivery.

Account Registration & Use

You may register for an account, providing accurate and up-to-date personal details (name, contact, address).
You are responsible for maintaining the confidentiality of your password and account.
You agree to notify us immediately of any unauthorized access or security breach.
We reserve the right to suspend or terminate your account if we suspect fraudulent or unlawful activities.

Ordering & Acceptance

When you place an order, you offer to purchase the listed Product(s) or Service(s) under these terms.
We may accept or reject orders at our discretion (e.g., if stock is unavailable or payment fails).
An order is confirmed when we send you an “Order Confirmation” email.
All orders are subject to verification and acceptance.

Prices, Payment & Taxes

All prices are displayed in Kenyan Shillings (KES) and are exclusive of VAT.
Prices may change due to market adjustments or supplier updates. We reserve the right to revise prices when necessary.
Payment must be made at checkout using our accepted methods — credit/debit card, mobile money, pay on delivery, or WhatsApp order.
We may decline a payment method for security or validation reasons.

Delivery & Risk

We deliver within Nairobi and across Kenya via our Delivery Partners.
Estimated delivery times provided during checkout are indicative and not guaranteed.
Risk of loss or damage passes to you upon delivery (when the Product is handed to you or your agent).
You must inspect goods upon receipt and notify us of any defects or damage within 48 hours.

Returns, Refunds & Replacements

Products may be returned, refunded, or replaced according to our Return Policy (outlined separately).
To initiate a return or replacement, contact us within 7 days and follow the return instructions provided.

Warranty & Repair Services

Certain Products may include manufacturer warranties, clearly indicated at the point of sale.
We offer repair services under agreed terms — you submit device details, we assess, quote, and perform the repair.

Intellectual Property

All Website content (text, images, logos, trademarks) is owned or licensed by Xiaomi Stores Kenya.
You may not reproduce, distribute, adapt, or publicly display any content without our express permission.

Privacy & Data Protection

Your use of the Website and Services is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our Website, you consent to these practices.

Dispute Resolution & Governing Law

These Terms & Conditions are governed by the laws of Kenya.
Disputes will first be handled through negotiation, and if unresolved, in the courts of Kenya.
You may also use alternative dispute resolution options such as mediation, arbitration, or consumer protection channels.

Amendments & Changes

We may update these Terms & Conditions periodically to reflect changes in our services or legal obligations.
When updated, the revised version will be posted on the Website with a new “Last Updated” date.

Contact Information

Xiaomi Stores Kenya – Nairobi Branch

Address: Mithoo Business Centre, 1st Floor, Shop F-78 (New Building), Opp. The Bazaar House, next to Son-Ford Chips, Moi Avenue, Nairobi
Phone: +254 710 827 341
Email: info@xiaomistores.co.ke

Xiaomi Stores Kenya – Mombasa Branch

Address: Burhani Towers, Mezzanine Floor, Shop M13 (New Branch) Abdel Nasser Road, Mombasa.
Phone: +254720 312 312
Email Us: info@xiaomistores.co.ke