At Xiaomi Stores Kenya, we understand that once you’ve secured the latest Redmi, POCO, or Xiaomi ecosystem gear, you want to know exactly when it will arrive at your doorstep. Our official tracking system is designed to provide real-time visibility into your order’s journey from our hubs in Nairobi and Mombasa to all 47 counties across Kenya.
Simply enter your unique Order ID which was sent to you via SMS and email immediately after checkout to see if your package is processing, dispatched, or out for delivery with our trusted courier partners like Wells Fargo and G4S.
We pride ourselves on speed and reliability. If you are located within the Nairobi CBD, you can often enjoy same-day delivery or even express shipping within 1 – 2 hours of confirmation.
For our customers in Mombasa, Kisumu, Nakuru, and other upcountry regions, standard delivery typically takes 1 – 2 business days. Once your order is handed over to the courier, you will receive additional tracking details or an SMS update to ensure you are ready to receive your genuine Xiaomi products.
If you haven’t received your confirmation email or cannot find your Order ID, please don’t worry. Check your “Spam” or “Promotions” folder, or search your SMS history for a message from Xiaomi Stores Kenya. As an authorized reseller, we ensure your data is secure and your purchases are backed by an official warranty.
If you still face issues tracking your shipment, our responsive 24/7 help center is ready to assist. You can reach out to us via WhatsApp at 0710 827 341 or visit us physically at Mithoo Business Center, Moi Avenue, for personalized support.
