At Xiaomi Store Kenya, we believe shopping should be simple, reliable, and worry-free. We operate two authorized Xiaomi stores in Kenya:

• Nairobi Store: Mithoo Business Center, First Floor, Shop F-78, Moi Avenue. Contact: 0705 411 054
• Mombasa Store: Burhani Towers, Mezzanine Floor, Shop M-13, Abdel Nassir Road. Contact: 0720 312 312

Shipping

Where We Deliver: We deliver across Kenya through trusted courier partners.

• Within Nairobi County: 45 minutes to 1 hour delivery via our own riders.
• Upcountry Areas: 2–3 business days via courier partners.

Shipping Cost: Shipping is calculated at checkout based on your location and order weight. Free delivery is available for orders within Nairobi CBD and Mombasa CBD.

Tracking: A tracking number is shared once your order is dispatched.

Delivery Issues: If you experience any delays or issues, contact us immediately at 0710 827 341.

Returns & Refunds

We want you to be satisfied with every purchase.

Return Window:

• Non-defective items (change of mind) may be returned within 30 days of delivery.
• Defective, damaged, or incorrect items must be reported within 24 hours of delivery.

Return Shipping Costs:

• For defective, damaged, or incorrect items, Xiaomi Store Kenya covers the return shipping costs.
• For returns not related to defects or damage (e.g., exchanging a phone model for a higher variant), the customer is responsible for return shipping costs.

Non-Returnable Items:

• Opened electronics
• Personal care products such as earbuds and earphones
• Free gifts

Refunds: Refunds are processed within 7 business days after inspection of the returned item and issued to your original payment method (M-Pesa, card, or bank transfer).