Last Updated: October 14, 2025

Welcome to Xiaomi Stores Kenya. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us — online or in-store — through our website www.xiaomistores.co.ke or related services such as sales, repairs, and corporate purchases.

By using our website, you agree to the terms of this Privacy Policy.

We may collect:

• Personal details – name, phone number, email, address, and payment details when you place an order or contact us.
• Account details – username, password, and preferences if you create an account.
• Device & repair info – model, serial number, and service history for repair requests.
• Usage data – IP address, browser type, pages visited, and time spent on the site.

We may also receive limited information from trusted third parties like payment gateways or analytics tools (e.g., Google Analytics).

We use your data to:

• Process and deliver your orders or repairs.
• Send order confirmations and updates.
• Provide customer support and respond to inquiries.
• Send product updates, offers, or promotions (only if you’ve subscribed).
• Provide repair and customer support services.
• Improve our website and user experience.
• Comply with legal or tax obligations in Kenya.
• Prevent fraud and ensure account security.

You can unsubscribe from marketing messages at any time.

We do not sell your personal information. We may share your data only with:

• Trusted service providers (e.g., delivery partners, payment processors).
• Legal or regulatory authorities if required by law.
• Business partners, but only with your consent.

Our website uses cookies to remember your preferences, analyze traffic, and improve your experience. You can disable cookies in your browser settings, but some features may not work properly.

We use SSL encryption, secure servers, and access controls to keep your data safe. While we take all reasonable steps to protect your information, no system is 100% secure, so please keep your login details private.

Under the Kenya Data Protection Act, you have the right to:

• Request correction or deletion of your data.
• Withdraw consent at any time.
• Access your personal data.
• Object to marketing or data use.

To exercise your rights, contact us at info@xiaomistores.co.ke.

We retain your personal data only as long as necessary to:

• Complete your orders and services.
• Comply with legal, tax, and accounting requirements (usually up to 7 years). After this, data is securely deleted or anonymized.

Our website and services are not intended for anyone under 18. We do not knowingly collect children’s data.

We may update this Privacy Policy from time to time. Any updates will be posted here with a new “Last Updated” date.

If you have any questions or requests about this Privacy Policy or your personal data, please contact us:

Xiaomi Stores Kenya
Mithoo Business Centre, 1st Floor, Shop F-78 (New Building)
Opp. The Bazaar House, next to Son-Ford Chips, Moi Avenue, Nairobi
+254 710 827 341
info@xiaomistores.co.ke