Frequently Asked Questions (FAQs)

Is Xiaomi Stores Kenya an official Xiaomi retailer?

Yes. Xiaomi Stores Kenya is an authorized Xiaomi retailer. All our products are 100% genuine, sourced directly from official Xiaomi distributors, and come with valid warranty coverage.

Where are you located?

We are located at Mithoo Business Centre, 1st Floor, Shop F-78, Moi Avenue, Nairobi — opposite Bazaar House, next to Son-Ford Chips.
You can also shop online at www.xiaomistores.co.ke for delivery anywhere in Kenya.

Do you deliver outside Nairobi?

Yes, we offer nationwide delivery. Orders are delivered via trusted courier partners to all major towns and counties across Kenya.
Delivery timelines depend on your location — 1-2 days in Nairobi and 2-4 days outside Nairobi.

What payment methods do you accept?

We accept multiple safe and convenient payment options:

Can I pay on delivery?

Yes, Pay on Delivery is available for selected locations, mainly within Nairobi and nearby areas. For other regions, prepayment via M-Pesa or card is required before dispatch.

How long does delivery take?

Within Nairobi: Same day or next-day delivery.
Outside Nairobi: 2–4 working days, depending on distance and courier service.
You’ll receive a tracking number or confirmation message once your order is shipped.

Do your products come with a warranty?

Yes. All Xiaomi devices purchased from us come with a 1-year limited manufacturer’s warranty (unless stated otherwise).
Warranty covers manufacturer defects only – not physical or water damage.

How do I return or exchange a product?

We offer a 5-day return policy for eligible items. To qualify:

The product must be unused and in original packaging.
Include the receipt or proof of purchase.
Contact our support team at info@xiaomistores.co.ke or call 0710 827 341 for assistance.
Once approved, you can exchange the item or request a refund (minus delivery fees).

Are the prices on your website final?

Our prices are regularly updated to reflect market changes and official Xiaomi pricing. However, we always strive to maintain competitive prices across all categories.

Do you offer repair services?

Yes, we provide authorized Xiaomi repair services for phones and accessories. Our technicians use original Xiaomi parts to ensure the best quality repairs.
Visit our store or contact us for a quote and repair turnaround time.

Can I get help choosing the right Xiaomi product?

Absolutely! Our team is ready to guide you in choosing the best Xiaomi or Redmi product for your needs and budget.
Chat with us via WhatsApp at 0710 827 341 for personalized recommendations.

How can I contact customer support?

Working Hours